Frequently asked questions
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A cloud-based phone PBX and AI phone assistant for businesses. You buy no hardware; you manage extensions, IVR, queues, recordings and reports from the web panel, and our servers in Turkey carry your calls.
Leave your application and your account is opened the same day; your panel login details arrive in your email. You set up extensions and the welcome menu within minutes.
All prices you see on the site include ÖİV and KDV. The package fee is monthly; talk charges are deducted from your balance with per-second precision, or invoiced at month end on an invoiced package.
No. Monthly payment; you can leave in any month you like. A package change is made instantly.
Call recordings and data are kept on our servers in Turkey. You download or delete them from the customer panel at any time.
Request a demo; from the link we send you, talk for 60 seconds from your browser and see. The assistant works with a real-time speech-to-speech model; it tolerates interruptions and noise.
REST API and webhooks are open; there is a ready-made integration with Byfix CRM, and for others we provide developer documentation.
You open a ticket from the Support Center inside the panel; there is SLA tracking, remote connection and a device setup wizard. You can also reach us by phone and WhatsApp.
Company details and authorized person's ID; we handle the BTK notification. Sole proprietorships can apply too. 0850 Numbers
The current fee is in the "Numbers" section of the pricing page; there is no additional allocation fee when taken with a package. 0850 Numbers
Yes. A geographic number does not require an address; it is allocated with your subscription details. City Number
3-10 business days depending on the carrier. If the documents are complete, most ports finish within a week. Number Porting
Number porting request form, signature circular or ID, latest invoice. We prepare the form. Number Porting
444 allocation is carried out through the BTK and carrier process; we run the application together with you and connect the number to your PBX. 444 Number
Your package's per-minute prices are on the "My Package" page in the panel and in the price list; you can ask for a quote for international destinations. International Calling
Your account is opened the same day; extension and IVR setup takes minutes. Number porting depends on the carrier's timeline. Cloud PBX
Yealink, Grandstream, Fanvil IP phones; MicroSIP, Zoiper, Linphone; browser web phone and the Buluthat Android app. Cloud PBX
You can upload your own recording or type the text in the voice studio and produce it within seconds. Voice Greeting (IVR)
Yes; an external number can be added as a member, and your caller number is shown. Call Queues
Standard 12 months; extended on request. You download or delete them from the panel at any time. Call Recording and Reports
Distribution by key in the campaign report; instant transfer via CSV and webhook. Auto Call
No. The agent says "I'm ready", the system dials and connects whoever answers to them. The agent only talks and selects the result. Sales Dialer
The person who answers waits a few seconds; if no agent is found the call is dropped and the number is called again shortly after. If the dropped-call rate exceeds your target, the system lowers the dialing speed automatically. Sales Dialer
When an agent chooses "Do not call again", the number goes onto the do-not-call list across all your campaigns. You can also manage the list manually. Sales Dialer
Excel (.xlsx), CSV and TXT. For an old .xls file, just save it as .xlsx in Excel. Sales Dialer
Announcement production is included in your package; high-volume campaigns are subject to a daily voice synthesis limit. Voice Synthesis (TTS)
Currently Android. A CallKit-based version for iPhone is on the roadmap; on iOS the web phone can be used. Mobile App
The APK is downloaded from the link on the Panel > Mobile App page; Play Store release is in preparation. Mobile App
Yes for audio; speech recognition features such as voice whisper require Chrome/Edge. Web Phone
Turkish is the primary language; additional languages such as English, German, Arabic and Russian are enabled from the assistant settings. Voice Assistant
Module monthly fee + minutes spoken; deducted at the end of the conversation with per-second precision. Voice Assistant
No. System rules forbid asking for cards, passwords and national ID numbers; if payment is needed it sends a PSP link by SMS. Voice Assistant
Connects to your own CRM with REST tools: one endpoint for number lookup is enough. Documentation on the developers page. Caller Recognition
The directory and conversation summaries are on our servers in Turkey, separated per customer; details are in our KVKK privacy notice. Caller Recognition
OpenAI and Gemini; if Gemini is selected, the audio is analyzed directly. Call Quality Analysis
Rehearsal conversations are charged like normal assistant minutes. Assistant Training
Credits of monthly SMS packages are valid until the end of the month you purchased; credits of yearly packages are valid for 1 year. Remaining credits and expiry dates are visible in the panel. Bulk SMS
No. The credit for a message the carrier could not deliver is refunded to your account automatically. Blocklisted, invalid or duplicate numbers are not sent to in the first place, and no credit is deducted. Bulk SMS
For commercial messages such as campaigns, discounts and promotions you need an İleti Yönetim Sistemi (İYS) registration and brand code; the recipient must also have consented in İYS. İYS consent is not required for informational messages such as orders, appointments and payments. Bulk SMS
If there is even one of the letters Ş ş Ğ ğ ç ı İ, a single SMS becomes 155 characters instead of 160; Ö ö Ü ü Ç count as standard. If an emoji or special character is used, a single SMS drops to 70 characters. Bulk SMS
Fill in the application form; once your account is opened, you upload your company details and documents (tax certificate, authorized person's ID, signature circular, undertaking) from the panel. Your SMS sender ID is approved within 1-3 business days. Bulk SMS
The panel works in computer, tablet and phone browsers; no installation needed. To send from your software you can use the SMS API. Bulk SMS
OTP is deducted from OTP credits first; when they run out, it continues from SMS credits. If both run out, nothing is sent and the API returns an error. OTP SMS
Credits of monthly SMS packages are valid until the end of the month you purchased; credits of yearly packages are valid for 1 year. OTP SMS
No. The credit for a message the carrier could not deliver is refunded to your account automatically. OTP SMS
No. A verification code is not a commercial message; an approved SMS sender ID is enough. OTP SMS
By default 3 minutes and 5 wrong attempts. The number of codes that can be sent to the same number within 10 minutes is also limited. OTP SMS
We determine together during the application which number or short number messages will arrive on and with which keyword. Inbound SMS
When a message starting with RET arrives, the sender number is added to the blocklist; it is skipped automatically in bulk sends and no credit is deducted. Inbound SMS
Yes. You can transfer them to your own system instantly via webhook or in bulk via API. Inbound SMS
Within 1-3 business days if the documents are complete. SMS Sender ID
Tax certificate, authorized person's ID, signature circular and sender ID undertaking. If the sender ID is based on a domain name, it must also be shown that the domain belongs to you. SMS Sender ID
No. Bulk and OTP SMS are sent with an approved sender ID; this lets the recipient see who sent the message. SMS Sender ID
On the SMS API page in the Developers section; with sample requests, responses and error codes. SMS API
You create it in the panel under Bulk SMS > API and Settings; you also enter your webhook address on the same screen. SMS API
A number repeated in the same request is sent once; if duplicate protection is on, the same text does not go to the same number twice on the same day. SMS API
A single API key in Byfix; in others, one HTTP endpoint each for number lookup and record creation. CRM Integration
Live call tracking, PBX status, web phone, call and voice recordings, queue monitoring, breaks, auto-dialing, audio files, number blocking, phone verification, directory, voice assistant screens, and sales dialer representative screen. Embedded PBX in your software
No. If you get a signed link from your server, the user logged into the CRM will open directly. If you wish, login with email and password can also be used within a frame. Embedded PBX in your software
Yes. In the partnership program, you earn a commission from every payment of your customers, you generate an embed link for all your customers with a single reseller key. Embedded PBX in your software
Yes; your PayTR/iyzico details are stored encrypted and the money goes directly to your account. Payment by Phone
Yes, it can be queried manually from the Cargo Tracking page. Cargo Tracking
Does not require İYS consent or a sender ID; works on a landline too; easier for elderly users. Voice Verification (OTP)
In the Developers section; with sample requests and responses. API and Webhook