AI · Call Quality Analysis
Have every conversation read, summarized and scored against your criteria.
There is no time to listen to call recordings. Buluthat transcribes every conversation, extracts a summary, assigns sentiment and category; in quality mode it scores out of 100 against the criteria you set.
Conversation #48211 · Extension 1004 · 04:31
Quality score86/100
SentimentSatisfied
CategorySales
Summary: The caller asked about the annual maintenance package, the agent offered two options, package no. 2 was sold, and the payment link was sent by SMS.
−8 "Is there anything else I can help with" was not asked at closing · −6 Hold exceeded 40 sec
What is included
Features
Transcript and summary
Full text and short summary; call reason and result.
Sentiment and category
Satisfied or angry; complaint or sale.
Criteria-based scoring
Greeting, resolution, closing… criteria per customer.
Cost brakes
Start date and daily analysis limit.
Experience for the assistant
Frequent call reasons and the best conversations flow into the assistant's instructions.
FAQ
About Call Quality Analysis
OpenAI and Gemini; if Gemini is selected, the audio is analyzed directly.
Artificial Intelligence
Stronger together
An assistant that answers the phone, recognizes, solves and learns.