Sectors · Technical Service and Maintenance
Don't let the service phone go silent; open the record, tell the status.
Appliance, air conditioner, phone and computer service centers get hundreds of "what is the status of my device" calls a day. Buluthat hands this to the assistant: it finds the record in the CRM, tells the status, opens a new record, reads out the cargo tracking number; only calls that truly need it reach an agent.
Sample conversation · Technical Service and Maintenance
Welcome to Technical Service, I am Deniz. Ms. Ayşe, are you calling about your robot vacuum in service?
Yes, what is the status?
⚙︎ crm_servis_durumu → "Waiting for parts, estimated 2 days"
Your device is waiting for a part and should be ready in about two days. We will notify you by SMS when it is ready.
Problem → Solution
What happens in the field, what Buluthat does
Problem"What is the status of my device?" calls keep the line busy
With BuluthatThe assistant finds the record in the CRM and tells the status, without passing it to an agent.
ProblemAfter-hours service requests are missed
With BuluthatThe assistant opens 7/24 records and sends the tracking number by SMS.
ProblemCalling customers one by one for quotes
With Buluthat"Call with the assistant" from the service record: makes an offer, protects the floor price and writes the acceptance to the CRM.
Products used
The parts that make up this solution
All in a single panel, enabled per module; you don't pay for what you don't use.
Voice Assistant
AI agent that talks in real time.
ReviewCRM Integration
Byfix ready-made; others via REST tools.
ReviewCargo Tracking
The assistant tells the caller where their parcel is.
ReviewCaller Recognition
Greet the caller by name, know their history.
ReviewPayment by Phone
Payment link by SMS, one-key payment with a saved card.
ReviewHow we start
Live in three steps
- Select your sector in your application; the assistant template and queue layout come ready.
- Let's fill in the knowledge base together: address, hours, price estimates, frequently asked questions.
- A few rehearsals in training mode; then connect your number and go live.
Same dayAccount opening and panel
TemplateSector-specific assistant identity
Setup supportWe connect remotely and set up together
No commitmentMonthly, leave any month you like