Sectors · E-commerce and Retail
Don't let the line lock up during campaign periods.
The assistant answers "Where is my order?" questions from cargo tracking, notes return and exchange requests, and steps in when the queue overflows during busy periods. Voice OTP for membership verification saves you the SMS cost.
Sample conversation · E-commerce and Retail
When will my order arrive?
⚙︎ cargo_track → "Out for delivery, September 18"
Your parcel went out for delivery today and is expected to be delivered during the day. I am also sending your tracking number by SMS.
Problem → Solution
What happens in the field, what Buluthat does
ProblemCargo questions swamp the support team
With BuluthatThe assistant reads out movements from the tracking number.
ProblemThe queue overflows during the campaign
With BuluthatAfter a set wait the assistant takes over, so nobody is left hanging.
ProblemSMS OTP cost and delivery problems
With BuluthatVoice verification code: the PBX calls and reads the code.
Products used
The parts that make up this solution
All in a single panel, enabled per module; you don't pay for what you don't use.
Voice Assistant
AI agent that talks in real time.
ReviewCargo Tracking
The assistant tells the caller where their parcel is.
ReviewCall Queues
Sequential / simultaneous distribution, break, queue position announcement.
ReviewVoice Verification (OTP)
Verification that calls and reads the code instead of SMS.
ReviewAuto Call
Announcement, survey and personalized reminder campaigns.
ReviewHow we start
Live in three steps
- Select your sector in your application; the assistant template and queue layout come ready.
- Let's fill in the knowledge base together: address, hours, price estimates, frequently asked questions.
- A few rehearsals in training mode; then connect your number and go live.
Same dayAccount opening and panel
TemplateSector-specific assistant identity
Setup supportWe connect remotely and set up together
No commitmentMonthly, leave any month you like
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