Cloud PBX · Call Recording and Reports
Listen to what is said, see the numbers.
Every conversation is recorded, listened to with a waveform player and downloaded. Calls, response time, hourly distribution, extension and queue statistics; CSV/Excel export.
Speaking7
Idle4
In the queue2
On break1
ExtensionStatusOther partyDuration
1001 · MehmetSpeaking0532 ••• 45 1202:14
1002 · SelinIdle—
1003 · CanRingingQueue: Support00:06
1004 · ZeynepOn breakNoon12:40
What is included
Features
Single-file recording
Legs of the same call are in a single file; waiting in the queue is on the recording too.
Reports
Call logs, response time, hourly calls, daily/overall extension, queue call/wait/member reports.
Who hung up?
Who ended the conversation is on record.
Staff visibility
Staff see only the extensions and queues they are authorized for.
Analysis with AI
Recordings are optionally transcribed, summarized and scored.
FAQ
About Call Recording and Reports
Standard 12 months; extended on request. You download or delete them from the panel at any time.
Cloud PBX
Stronger together
Hardware-free PBX: greeting, queue, recording, reports, mobile.