Let no call be lost: queue, distribution, fallback plan.
Sales, support and accounting queues; sequential, simultaneous or least-busy distribution. If the agent is busy the AI agent steps in, and if nobody is available it takes a note.
Features
Distribution strategies
Sequential, all at once, least busy, random; wait time and timeout target.
AI fallback
The assistant takes over when agents are busy or after a set time; callers who ask for an agent go back into the queue.
Break management
When an agent is on break, in training or at lunch — they drop out of the queue and show in the report.
Mobile members
A phone with its screen off is woken by push; a switched-off phone is not counted as "available" and does not keep the caller waiting.
Queue reports
Wait time, abandonment rate, per-agent performance.
About Call Queues
Yes; an external number can be added as a member, and your caller number is shown.
Stronger together
Hardware-free PBX: greeting, queue, recording, reports, mobile.