Sectors · Customer Support and Call Center
Big call center discipline with a small team.
Queues, break management, live monitoring, listening/whispering and AI scoring of every conversation. When agents are not enough the assistant steps in, and takes callers who ask for an agent back into the queue.
Sample conversation · Customer Support and Call Center
Our agents are busy right now; I can help you if you like, or we can call you as soon as one is available.
Let them call.
⚙︎ request_callback → note taken
I have taken your note; our first available agent will call you from this number.
Problem → Solution
What happens in the field, what Buluthat does
ProblemNobody sees the missed calls
With BuluthatQueue reports, abandonment rate, missed call list and callback.
ProblemListening for quality takes time
With BuluthatEvery conversation: transcript + summary + criteria score.
ProblemWaiting grows during rush hour
With BuluthatAfter a set time the assistant takes over; takes notes, schedules a callback.
Products used
The parts that make up this solution
All in a single panel, enabled per module; you don't pay for what you don't use.
Call Queues
Sequential / simultaneous distribution, break, queue position announcement.
ReviewCall Recording and Reports
Every conversation is on record; call, queue and extension reports.
ReviewCall Quality Analysis
Recordings are transcribed, summarized and scored.
ReviewVoice Assistant
AI agent that talks in real time.
ReviewWeb Phone
Call from the browser; no installation, WebRTC.
ReviewHow we start
Live in three steps
- Select your sector in your application; the assistant template and queue layout come ready.
- Let's fill in the knowledge base together: address, hours, price estimates, frequently asked questions.
- A few rehearsals in training mode; then connect your number and go live.
Same dayAccount opening and panel
TemplateSector-specific assistant identity
Setup supportWe connect remotely and set up together
No commitmentMonthly, leave any month you like
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