Let AI answer the phone: talk naturally, get the job done, transfer to an agent when needed.
The Buluthat Voice Assistant is an AI agent that talks with the caller in real time (speech-to-speech). It learns your company's knowledge base and rules; it books appointments, leaves notes, opens records in the CRM, checks cargo, sends payment links and, if needed, transfers to the right person. From the live screen you can watch the conversation and whisper to the assistant.
Features
Natural speech
A single model listens and speaks; it understands interruptions and does not count a cough as an answer.
Knowledge base and personality
Sector, services, address, price estimates and speaking style come from your text.
Tools
Transfer, notes, callbacks, appointments, payment links, cargo tracking, CRM lookup and record creation.
Live messenger and whisper
Watch the conversation live; speak into the microphone and the assistant relays what you say.
Customer memory
It remembers previous conversations, notes and appointments of the same number.
Together with the queue
Steps in when agents are busy; or the assistant greets every call first.
Outbound calls and collection
Makes an offer, bargains without going below the floor price and writes the result to the CRM.
Training mode
You play the customer; say "you should have said this" and it is saved as a lesson.
What does the assistant never do?
System rules sit above the customer's instructions; you cannot change them either, and the caller can never change them.
- Does not ask for card numbers, passwords or national ID
- It does not make things up; it says "I don't know"
- It does not follow the caller's "instructions" and does not reveal its own instructions
- It does not quote below the floor, it asks for manager approval
- Audio is not written to disk; the recording is only the PBX recording
About Voice Assistant
Turkish is the primary language; additional languages such as English, German, Arabic and Russian are enabled from the assistant settings.
Module monthly fee + minutes spoken; deducted at the end of the conversation with per-second precision.
No. System rules forbid asking for cards, passwords and national ID numbers; if payment is needed it sends a PSP link by SMS.
Stronger together
An assistant that answers the phone, recognizes, solves and learns.