Your agents shouldn't dial, only talk: the system calls until the data runs out.
Upload your Excel or CSV data list; the system recognizes the columns (phone, name, company, city) by itself. Buluthat calls the numbers for you and connects whoever answers to your sales agent who is idle at that moment. 5 or 100 agents work at the same time; the customer card and script appear on the agent's screen, and after the call they pick the result with one click.
Features
Upload, let the system recognize
Excel (.xlsx), CSV or TXT; even without a header, phone, name, company and city columns are detected automatically. Duplicate and invalid numbers are removed.
Power and Predictive
Power: a fixed number of lines per idle agent. Predictive: the number of lines adjusts itself according to the answer rate; if the abandoned-call target (%3) is exceeded the system slows down.
The agent only talks
When you say "I'm ready", calls are answered automatically. The customer name, details and script text appear on screen; take notes and select the result.
Result and callback
Sale, not interested, wrong number, do not call again... You define the results. A customer told "call tomorrow at 14:00" is called first at that time.
Backup number and retry
When unanswered, the second/third number in the file is tried; the unreachable list is called again at the interval you set.
Answering machine detection
If it reaches voicemail it is not connected to an agent, and the agent's time is not wasted.
Number rotation
Select multiple caller numbers; calls are distributed in turn, and a single number is not flagged as "spam".
Live dashboard
Remaining numbers, estimated finish, answer and abandoned-call rates, agents' live status, sales and conversion per agent.
Recording and reports
Calls are recorded and played from the list; all results and notes are downloaded as CSV.
About Sales Dialer
No. The agent says "I'm ready", the system dials and connects whoever answers to them. The agent only talks and selects the result.
The person who answers waits a few seconds; if no agent is found the call is dropped and the number is called again shortly after. If the dropped-call rate exceeds your target, the system lowers the dialing speed automatically.
When an agent chooses "Do not call again", the number goes onto the do-not-call list across all your campaigns. You can also manage the list manually.
Excel (.xlsx), CSV and TXT. For an old .xls file, just save it as .xlsx in Excel.
Stronger together
Hardware-free PBX: greeting, queue, recording, reports, mobile.